If you decide to write to us, we advise you to include the following information in your mail body so that it is easy for us to understand your refund request. The information should contain the amount of money you transferred, the date of the transaction, etc. After our team go through your mail and confirm whether your request is genuine by checking it in the databases, you will get a email from us stating your refund money request will be initiated soon Usually we take a less of 7 working days from the date of the complaint.
However, always make sure you enter the correct information (bank account details, etc.) while transactions. Also, check if you have a strong internet connection.